Returns Policy

The following information explains our returns and replacement policy, however, if you need any further advice please send your question in an email to info@do-you-believe.com or use the contact form.

An item(s) has arrived damaged

In the unfortunate event that an item has arrived damaged, you must contact us within four weeks from the dispatch date via our email info@do-you-believe.com or contact form.

We will request you send a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions. We will send out a replacement and cover the delivery cost or provide a refund.

An incorrect item has been received

In the unfortunate event that an incorrect item has been received, you must contact us within four weeks from the dispatch date via our email: info@do-you-believe.com, or our contact form.

You have not received your order

If you have not received your order please contact us vis the contact form.

You do not need to place another order. Once your claim has been confirmed a replacement order will be sent within 5 working days. We will cover the delivery cost. Delivery of the replacement order will depend on location and will follow our standard delivery times.

Please allow 5 working days before reporting a missing order.

You have changed your mind

If you have changed your mind on the product, please notify us through our contact form within four weeks from the dispatch date of the order.

The item(s) will need to be returned to us in their original condition, with the order number and customer name clearly marked on the outer packaging. Once we have received the returned item(s), the value of the item(s) will be credited to you. Please note that the cost of delivery will not be refunded in this case.

Need advice?

If you would like any further advice please contact us and we'll be happy to help.